Complaints & Customer Feedback Management
Turn feedback into a catalyst for quality improvement.
This module captures, investigates, and resolves customer complaints efficiently, linking them to relevant quality events or CAPA actions when needed.
Enhance customer satisfaction by ensuring issues are addressed thoroughly, building a reputation for reliability and responsiveness.
Benefits
Centralized Complaint Logging
Collect and categorize all incoming complaints for easy tracking and prioritization.
Root Cause & Investigation
Dig deep into each issue, pinpointing the underlying reasons for customer dissatisfaction.
Actionable Resolutions
Launch corrective or preventive actions, linking them to relevant modules like CAPA if needed.
Communication Tracking
Maintain transparent, documented communication with the customer from start to finish.
Metrics & Insights
Show due diligence by documenting complaint investigations and outcomes, supporting compliance requirements.
Regulatory Alignment
Show due diligence by documenting complaint investigations and outcomes, supporting compliance requirements.
What Sets Us Apart
Our Customer Complaints module ensures every concern is an opportunity to enhance your offerings.
By capturing issues in a single system and systematically addressing them, you maintain customer trust, comply with industry regulations, and foster a culture of continuous improvement driven by real-world feedback.
Why Choose eQMS?
Enhances customer satisfaction
Links complaints to quality events
